After-hours and missed contact
Capture enquiries and callback requests when your office is busy or closed. Your team receives the details, so it knows who needs help and why.
Where to start
Start with a customer-service problem worth solving.
You do not need to redesign the whole operation. Pick the place where customer needs are currently lost, and test it on your own knowledge.
Six starting problems
Repeated questions
Levy details, school dates, admissions documents. Give customers answers from information you approve, without asking your team to explain the same thing again.
Multilingual access
Let customers explain what they need in the language they are most comfortable using. Your team still receives a structured English record.
Reminders that handle the reply
Send a notice or appointment reminder and understand what customers say back, rather than a one-way broadcast.
Requests and faults
Capture what happened, where and when, and pass the details to the team you choose. They receive the conversation and a clear request to act on.
Follow-up administration
Keep the request and conversation together so customers do not have to start again. Your team records progress and can see what still needs attention.
Customers reach you, and you reach customers. Your team sees what was asked, what was answered and what still needs a person.
The Preview tells you if it is the right problem
Bring one request your team handles today. If your Chatterbox cannot help with that request, you find out privately, on your knowledge, before anyone else is involved.